Taking note of past user complaints, I took the initiative to lead this redesign, collaborating with cross-functional teams to deliver a more actionable and insightful dashboard. I conducted user research, led the design iterations, and drove the implementation strategy for this project.

Layout Redesign

Initial Challenge: The old dashboard layout was outdated and not optimized for responsiveness.

Solution: I migrated to a new modular grid system, enabling flexible widget sizes and positions, which greatly improved the dashboard's responsiveness and adaptability.

Terminology Clarification

Initial Challenge: Users found terms like 'hits' confusing and inconsistent since they were not industry standard terms.

Solution: Collaborating with the PM and technical writing team, we redefined key terms to ensure clarity and consistency, making the dashboard more user-friendly.

Information Hierarchy

Initial Challenge: The dashboard did not align with users' priorities. Since users had to manage an entire company's sensitive data, having files as the first visualization did not give a broad picture.

Solution: By focusing on the users' mental model, I reformatted the dashboard to prioritize key tasks and information such as files, open access, policies, and objects.

Data Visualizations

Initial Challenge: The existing visualizations failed to provide actionable insights. Users went straight to the other sections of the SDM app to fulfill their needs.

Solution: I meticulously researched and developed new visualizations that combined relevant statistics into coherent, actionable insights. Despite time constraints, I validated these designs with the design team, PM, and sales engineers, leveraging their close user interactions for valuable feedback.